Hello TCW Players and Fans!
REGISTRATION TIP UPDATE 2014.08.03!!!
Players – if you are having trouble registering for the site, try going into your firewall settings and ALLOWING kinazar.com access. The simple reason is that if you have your firewall set to the highest security settings, it will not allow the cookie you need to complete registration nor to keep you logged in to the site on your PC. We do use SESSION ONLY cookies, so they won’t linger on your computer, but it’s very important in the registration process. I’ll do some research on this to see if I can do something from our end to remedy this, but bottom line – your firewall has to let the site do what it needs to to finish the registration process and then log you in. The easiest thing, though somewhat dicey thing to do is temporarily turn off your firewall before hitting the REGISTER button so it can complete, then turn it back on.
Over the past 2 weeks, several users have complained of not being able to log into the TCW website. After some investigation, it was determined that users of Google Chrome experienced these issues when Google made some changes to their base code and updated the browser. When that happened, it affected our membership plugin and made it incompatible with Google Chrome.
I have since acquired a patch for this change from the plugin authors, and the site is once again running smoothly with affected users once again able to log in.
In light of this potential problem, I have listed below some basic trouble shooting steps to try out if you encounter a problem logging into our site.
1. Try clearing your browser cache and cookies. Most often, login troubles start with older data in the cache that the browser is using without you realizing it. Best thing to do is wipe the slate clean and give the browser a fresh start. Make sure you shut down the browser and relaunch it after you clear things out.
2. If #1 fails, relaunching your browser.
3. Turn off your public firewall ONLY WHEN YOU REGISTER. Once you successfully register, you shouldn’t have any more trouble.
4. If you’re like me and leave your PC on 24/7, give a reboot a try. Sometimes our computers do strange things when we’re not sitting at the keyboard.
5. If all that fails, drop me an email. Please include your username and associated email address for the PC so I can match it to the account information so I service the correct account you’re experiencing trouble with. I’ll do what I can to help you log in, but I can’t fix your PC for you.